ProVerbs Support
Need help with ProVerbs, want to report an issue, or have a suggestion? Contact us and we’ll be happy to help.
Contact
Email: support@akerez.com
When you write, please include:
- device model
- iOS version
- ProVerbs version
- description of the issue
- steps that reproduce it
- screenshot if appropriate
Please do not send passwords, payment details, Apple ID credentials or other sensitive information.
Frequently asked questions
How do I restore purchases?
If ProVerbs offers an Apple subscription on your device, open Settings in the app and use Restore Purchases. Apple verifies your purchases with your Apple ID. Purchases are managed by Apple, not by Akerez Software.
How do I manage or cancel a subscription?
Subscriptions purchased through Apple are managed in your Apple ID settings. Use Apple’s official page: Manage Apple subscriptions.
When do translations and verb meanings appear?
During practice, ProVerbs prefers a sentence translation when one is available for that prompt. If no sentence translation is available, it may show a concise verb meaning instead. Meanings and translations follow your selected interface language when present in the app’s offline content.
What are Hint Mode and Learning Mode?
Hint Mode can assist while you type and tracks assisted answers separately from fully unassisted ones. Learning Mode can bring incorrect or skipped questions back for extra practice so you can strengthen weak forms without inflating the initial-round score.
Are my custom exercises saved?
Yes. Custom exercises and practice progress are stored on your device. Uninstalling the app, or clearing its data, removes locally stored exercises and statistics.
How do I report an incorrect conjugation or translation?
Email support@akerez.com with the verb, mood and tense (or the sentence), what the app showed, and what you expected. Screenshots help.
How do accents and the keyboard work?
When a text answer field is focused, ProVerbs can show a French accent toolbar above the keyboard. You can also use your device’s French keyboard. Tapping empty space in the practice card can dismiss the keyboard without clearing what you already typed.
Where can I find the installed ProVerbs version?
Open ProVerbs → the app menu → Settings. The About section shows the installed version. You can also check iPhone Settings → General → iPhone Storage → ProVerbs. Include that version number in support emails.